Frequently Asked Questions

In order to deliver the best romantic environment for each Member, we only allow 2 people per suite. This rule is strictly enforced.

A valid ID is required in order to check-in. Sybaris is for adult couples who are at least 18 years of age.  

We are sorry but all guests must be at least 18 years old.

Although our rates are displayed on a per night rate, you may make a reservation for as many nights as you would like. In fact, we have some Multiple Night Stay Specials that can make your getaway more affordable.

Normally, our check-in time for an Overnight Stay is at 6:00 p.m. and check out is at 11:00 a.m. For our Afternoon Getaway, check-in is at 12:30 p.m. and check out is at 4:30 p.m. We do offer early check-in or late check-out for a minimal fee. Please Call for more details.

Every Sybaris Suite is designed to relax and soothe the body and mind. All suites include a custom-built king size bed, remote control tv, DVD player, stereo cd player, hairdryer, complimentary toiletries, and terry cloth spa robes for use during your stay. There’s also a convenience area with a microwave oven, coffee maker with plenty of fresh coffee and tea, and a refrigerator with ice in the freezer. Pack a gourmet picnic and your favorite beverages and enjoy your romantic getaway. We also offer a wide array of romantic gifts located in the lobby or can be ordered when making your reservation and placed in your suite prior to your arrival to surprise your special someone.

We do offer handicap accessible rooms which include features such as chair lifts available in our pool suites. Please call the location you wish to stay at for further details.

We honor the sacrifices and dedicated service of our military personnel with a special discount package. This includes active and retired military personnel. Call any location and ask for details. Present a valid military ID at check-in.

All suites are non-smoking. We do offer a designated smoking area outside each room. Please contact the location you wish to stay at for further information.

You need to give us a 5 day or more notice in order to be able to reschedule or refund. There is no fee to reschedule. There is a $30 refund fee, and make sure you ask for a cancellation number. If you give us less than the 5-day notice, you may be charged for the room even though you did not stay unless the room can be re-rented. Due to the exclusive nature of our club, pets, children, and guests are not permitted.

Our standards for cleanliness shows in the thousands of favorable comments we receive from our guests. Our suites are rigorously cleaned and sanitized, and receive a thorough inspection each and every day. All of the linens are changed and all surfaces are sanitized. The Whirlpool Tub is filled with water by the guest. The pools are equipped with state-of-the-art sensors that constantly monitor and maintain the pH balance in the pool. The filtering system circulates and filters the entire contents of the pool 4 times each day. The pools are also manually cleaned and tested after each guest.

We offer a Love Swing in all our Classic Whirlpool Suites at the Downers Grove Location; and the Taiwan Basket in all Suites at the Northbrook Location.

No, you do not have to be married to enjoy a getaway at the Sybaris.

We are sorry but pets are not allowed in the suites.

All Sybaris Pool Suites are easily accessible via major roadways in Wisconsin, Illinois, and Indiana. Click on the Locations Pages for more directions to the Sybaris Location of your choice or you can also use Google Maps.

A Sybaris Gift Certificate is good at any of our locations that feature the suite that is on your certificate. Just contact the location where you would like to stay to make your reservation.

Absolutely! One person is more than welcome to make a reservation and enjoy a relaxing getaway.

No. Please be aware people are getting scammed on these websites – Sybaris does not allow other people to sell our suites on VRBO or Airbnb.

Outside vendors cannot decorate for you on the grounds or in your suite. Sybaris offers room decoration services for anniversaries, birthdays, or just because!

You may bring decorations to decorate your suite yourself after your scheduled check-in time. You may also drop them off  (at least 3 hours prior to your scheduled check-in time) and we can decorate your suite for you. If you choose to decorate yourself, you may not put rose petals, confetti or balloons in the tub, pool or on the carpet.  Decorations are never allowed in the swimming pool or tub as it will cause operational damage. Do not leave lit candles unattended. Unregistered guests are not allowed on the property at any time.